Frequently Asked Questions
How to Reserve E-Tickets
How do I make reservations if my group or family will be traveling separately (may not ride the Red shuttle together)?
E-tickets are issued for each reservation. For example, if you purchase tickets for 3 people at once, only one ticket will be issued with the number of 3 people on it. If you wish to use the bus ticket separately, each person must apply for his/her own ticket on his/her own smartphone.
About Reservations
How do I make changes to my booking?
We do not accept reservation changes online. We apologize for the inconvenience, but please cancel the current reservation first and make a new reservation.
I have completed my reservation and paid by credit card, but I have not received a reservation confirmation email.
Please check your spam folder. If you still do not receive the email, please contact us at lamlam_info@tpmguam.com. Our business hours are 9:00 a.m. to 4:00 p.m. Guam Standard Time (GST) Monday through Friday.
About payment methods
What payment methods are available?
Payment is made in advance by credit card.
We accept most credit cards, including VISA, MASTER, JCB, AMERICAN EXPRESS, and DINERS.
Can I pay using multiple credit cards?
Only one credit card can be used per reservation (purchase).
About E-Ticket
How do I receive my e-ticket?
Click the "View Ticket" button on the reservation notification e-mail to display the reservation authorization screen, then enter your information and proceed to the ticket screen.
Where can I access my purchased e-ticket?
Click the "View Ticket" button on the reservation notification e-mail to access the reservation authorization screen, enter the respective information and proceed to the ticket screen.
E-tickets are only available for reservations made through the "Guam Red Shuttle" website.
How can I start using my E-Ticket?
You can start using the service by clicking the "Redeem" button on the ticket screen. Since the date is designated, the ticket cannot be used until the applicable date.
*Starting the use of a One time ticket
Valid for 1 hour. Please "Redeem" within 1 hour of the start of use on the specified date.
*Start of use for 1 to 5-day tickets
Please "Redeem" on the designated start date. After the designated start date, "Start of Use" will not be available.
E-tickets are only available for reservations made through the "Guam Red Shuttle" website.
Can Red Shuttle bus tickets be mailed?
No, our website "Guam Red Shuttle" only offers e-tickets.
Do I need a mobile data connection to use my e-ticket?
There is Free Wife inside the Red Shuttle trolley cars, but you will need to have your own mobile data ready to prepare your E-ticket display before boarding the trolley.
Can I board the bus with a printed e-ticket?
No. We only accept E-ticket on a mobile device.
Do day passes, such as 2-day and 3-day passes, count on consecutive dates?
Yes, red shuttle tickets must be used on consecutive days. Day passes cannot be used on separate days.
How do I know if my e-ticket is still valid?
If your ticket is valid, it will show "in use" in yellow line on the e-ticket screen. When it expires, it will show "Redeemed" in green.
Cancellation of E-Ticket Reservations
I need to cancel my reservation. What is your cancellation policy?
All cancellation fee rates are based on local time.
From the date of reservation up to 24 hours before the date of execution: 3% of the fee.
After 24 hours of the date of start date: 100% of the fee.
How do I cancel a reservation?
Go to the *Reservations* page in the upper right corner of the screen.
https://guamredshuttle.com/reservations/verify?lng=en-US
Confirm your reservation.
To confirm a reservation, you will need the reservation holder's name, application number or reservation ID, and the date of participation. You can confirm your application number and reservation ID with your reservation confirmation email.
Once the reservation is confirmed, you will be taken to the *Reservation Details* page. Click the Cancel button at the bottom of the page.
Be sure to check our Cancellation Policy for cancellation fees.
About Refund
How long will it take to receive my refund?
Refunds are processed on the same day that the cancellation request has been confirmed.
It will take approximately three (3) to five (5) business days for the refund to to reflect on your credit card statement.
Your bank statement cycles and transaction schedules may affect the timeliness of receiving your refund.
How can I get a refund?
All refunds will be automatically credited to the credit card used to make the purchase.